Hi @johnbrook19,
I'd need your help to debug this issue.
Can you please contact us through:
http://premium.wpmudev.org/contact/
On the contact form, select "I have a different question"
Can you please send in:
- In the subject field add "Attn: Umesh Kumar"
- Link back to this thread
- Include any relevant URLS for your site
I'll take it forward from there