Thank you! I apologize once again for the confusion and frustration.
Also, a while back, we had some custom work done to our contact form that allows us to send the message to a different email depending on which department the user picked from a drop-down. Has the functionality of that remained? I was instructed to not update the plugin when we got that done for us, but sadly I had to go through updates while I was troubleshooting this issue we were having recently.