Hi,
I'm having the same problem as Mark; I'm also with UK2 and also got a 'is your software up to date?' 'does Duplicator support PHP 3.2.6?' reply.
Following Mark's lead I tried to find any undeleted temp files and installed WP Clean Up. After optimising, my database is less than 300KB (this site is at a very early stage of development) and I have just two themes Avada and Avada Child installed. The total for the package is just over 50MB. I tried running Duplicator and got the same Internal Server error message. I then tried on another of my test sites, stripped out everything apart from the 2012 theme and Duplicator and got the same result for a package of just over 40MB.
I have been using Duplicator for a while with WordPress sites hosted on UK2 and haven't had this problem before and have to say their support has usually been pretty good but there does seem to be a problem here.
I don't have a WP back-up plugin installed as I'm using a UK2 premium back-up service. I've been through all files and there is nothing unusual. This is the server compatibility check:
SYS-100: File Permissions Pass
SYS-101: Reserved Files Pass
SYS-102: Zip Archive Enabled Pass
SYS-103: Safe Mode Off Pass
SYS-104: MySQL Support Pass
SYS-105: PHP Support Pass
SYSTEM CHECKS
Web Server: Apache Good
Open Base Dir: Off Good
Pre-Zip Overview: 44.9MB 1,275 Files, 118 Folders
Cached Data: Cache Directory Not Found
Here's the server response:
AJAX Response Duplicator.Pack.Create
duration: 30.525 secs
code: 500
status: Internal Server Error
response:
Any ideas? Am I missing something? Is it possibly one of those 'it will be alright in the morning' situations?
Many thanks,
Phil